Terms of Service

Last updated: December 11, 2025

1. Acceptance of Terms

By accessing or using CANDID, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

CANDID is a conversational form builder platform that allows users to create, distribute, and analyze interactive forms. Our AI-powered platform transforms traditional forms into engaging conversations.

3. User Accounts

When you create an account, you agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Accept responsibility for all activities under your account

4. Acceptable Use

You agree not to use CANDID to:

  • Collect sensitive personal data without proper consent
  • Send spam or unsolicited communications
  • Engage in any illegal or fraudulent activities
  • Violate the intellectual property rights of others
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt our services

5. Intellectual Property

CANDID and its original content, features, and functionality are owned by CANDID and are protected by international copyright, trademark, and other intellectual property laws. You retain ownership of the content you create using our platform.

6. Subscription and Billing

Some features of CANDID require a paid subscription. By subscribing, you agree to:

  • Pay all applicable fees as described at the time of purchase
  • Provide accurate billing information
  • Accept automatic renewal unless you cancel before the renewal date

7. Limitation of Liability

CANDID is provided "as is" without warranties of any kind. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

8. Termination

We may terminate or suspend your account at any time for violations of these terms. Upon termination, your right to use the service will immediately cease. You may also delete your account at any time through your account settings.

9. Changes to Terms

We reserve the right to modify these terms at any time. We will notify you of significant changes via email or through the platform. Continued use of CANDID after changes constitutes acceptance of the new terms.

10. Contact Us

If you have any questions about these Terms of Service, please contact us at legal@candid.com